Terms & Conditions

Effective date: October 26, 2026

Last updated: October 26, 2026

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Physio Soleil is the business name under which Richard Xiao carries on business as a sole proprietorship, Québec enterprise number (NEQ) 2280857410, with its head office and treatment location at 3744, rue Ontario Est, Montréal (Québec) H1W 1S2, telephone 438-493-2998, email physiosoleil@gmail.com. In these Terms, “we”, “us” and “the Practice” refer to Richard Xiao carrying on business under that name.

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Welcome to Physio Soleil. These Terms and Conditions govern your use of our website and the booking of appointments through our online booking system.

By using this website or booking an appointment, you agree to these Terms. If you do not agree with these Terms, please do not use the website or booking services.

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1. About Our Services

Physio Soleil provides physiotherapy assessment and treatment, at our treatment location and at the client’s home.

The information provided on this website is intended for general informational and appointment-booking purposes. It does not replace individualized professional assessment, diagnosis, treatment, or medical advice where applicable.

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2. Booking an Appointment

Appointments may be requested through our online booking system.

When making a booking, you agree to provide accurate and complete information, including:

• Your full name and contact information

• The address where the home visit will take place, where a home visit is requested

• Relevant information required to provide the service safely and appropriately

• Any other information requested during the booking process

You are responsible for ensuring that the information provided is accurate.

If you make a booking for another person, you confirm that you are authorized to do so and to provide the information requested on that person’s behalf.

A booking is considered confirmed only when you receive a confirmation from Physio Soleil through our email physiosoleil@gmail.com.

We reserve the right to contact you if additional information is required before confirming an appointment.

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3. Appointments

At our treatment location

Appointments at our treatment location are held at 3744, rue Ontario Est, Montréal (Québec) H1W 1S2. The Practice occupies premises within another clinic at that address. The physiotherapy services you receive are provided by the Practice, and your clinical record is created and held by the Practice.

Please arrive at the time of your appointment. Where you arrive late, the appointment may be shortened so that it ends at the scheduled time.

At your home

For a home visit, you are responsible for providing a reasonably safe and suitable environment for the professional to provide the service.

Please ensure that:

• The professional can safely access the property.

• The correct address and any necessary access instructions have been provided.

• Any relevant building, parking, entry, elevator, or security information is communicated in advance.

• Pets are appropriately secured when necessary.

• The treatment area is reasonably clean, accessible, and suitable for the planned service.

If the professional determines that the environment is unsafe or unsuitable, the appointment may be postponed, modified, or cancelled.

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4. Appointment Times

We make every reasonable effort to arrive within the scheduled appointment time.

Because home visits involve travel and circumstances outside our control, there may occasionally be delays. We will make reasonable efforts to notify you if we expect to be significantly delayed.

Similarly, you are expected to be available at the agreed appointment time.

If you are not available when the professional arrives, the appointment may be considered a missed appointment and applicable cancellation or missed-appointment fees may apply.

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5. Cancellation and Rescheduling

We understand that plans can change. If you need to cancel or reschedule an appointment, please provide at least 24 hours notice.

Cancellations made with less than 24 hours notice may be subject to a cancellation fee of 50% of the appointment fee.

Repeated late cancellations or missed appointments may require a deposit or prepayment before future appointments can be booked.

Exceptions may be considered at our discretion in circumstances such as genuine emergencies or weather events.

These amounts are assessed case by case, are not automatic, and may be reduced or waived. A fee that is charged is invoiced to you and is payable in cash or by e-transfer; we do not keep a payment card on file.

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6. Missed Appointments

If you do not attend or are not available for a scheduled home visit and have not provided adequate notice, the appointment may be treated as a missed appointment.

A missed-appointment fee of $50 may apply.

If you are unable to attend your appointment, please contact us as soon as possible.

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7. Fees and Payment

The applicable price for your appointment will be displayed during the booking process or communicated to you before the appointment.

Payment is due at each appointment and is accepted in cash or by e-transfer. A receipt is provided for each payment.

You agree to pay all applicable fees for services provided.

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8. Insurance and Reimbursement

If you intend to submit your appointment to an insurance company or other third-party payer, you are responsible for determining whether the services are eligible for reimbursement.

We cannot guarantee that an insurance provider will reimburse any particular service or amount. Some insurances may require you to have a prescription from your doctor to cover the costs.

Upon request, Physio Soleil provides receipts or documentation for insurance purposes, subject to applicable requirements.

Where you ask us to communicate information to an insurer, the CNESST or the SAAQ, we do so only on the authorization recorded in the consent and service form you sign.

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9. Health and Safety

You are responsible for informing Physio Soleil or the treating professional of any relevant medical, physical, or safety information that may affect the provision of services.

You should inform us in advance of any circumstances that may affect the safety of the home visit, including significant mobility limitations, infectious illness, aggressive animals, unsafe access conditions, or other relevant hazards.

We reserve the right to postpone or cancel a home visit if we reasonably believe that providing the service would present an unacceptable safety risk to the client or professional.

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10. Emergencies

Our services are not intended to replace emergency medical services.

If you are experiencing a medical emergency or a condition requiring immediate medical attention, contact your local emergency services or seek appropriate urgent medical care.

Do not use the website or appointment-booking system for emergency medical assistance.

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11. Professional Services

Booking an appointment does not guarantee that a particular treatment, procedure, or outcome will be provided.

The professional providing the service will determine the appropriate assessment and treatment approach based on the client’s individual circumstances and professional judgment.

No specific health outcome or result is guaranteed.

Your consent to physiotherapy assessment and treatment is recorded separately, in the consent and service form you sign before services begin.

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12. Privacy and Personal Information

When you book an appointment, you may be asked to provide personal information necessary to process your booking and provide services.

We will handle your personal information in accordance with our Privacy Policy and applicable privacy legislation.

Please review our Privacy Policy for information about how personal information is collected, used, stored, and disclosed.

Richard Xiao is the person responsible for the protection of the personal information the Practice holds, and may be contacted using the information in the final section of these Terms.

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13. Website Use

You agree to use this website only for lawful purposes.

You must not:

• Provide false or misleading information;

• Attempt to interfere with the operation or security of the website;

• Use the booking system for fraudulent purposes;

• Attempt to gain unauthorized access to the website or its systems; or

• Use the website in a manner that could harm Physio Soleil, its professionals, clients, or service providers.

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14. Website Information

We make reasonable efforts to ensure that information on this website is accurate and up to date. However, we do not guarantee that all information will always be complete, accurate, current, or free from errors.

We may update, modify, suspend, or discontinue any part of the website or booking system without prior notice.

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15. Third-Party Services

Our website or booking system may use third-party services, such as payment processors, appointment-booking platforms, mapping services, communication services, or other technology providers.

Our website and online booking are operated through Wix. Appointments, client information and clinical records are managed in Jane. Home exercise programs are prepared and delivered through Wibbi. Our Privacy Policy describes what each of these providers receives and where it is processed.

Your use of these services may also be subject to the terms and privacy policies of those third parties.

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16. Limitation of Liability

To the extent permitted by applicable law, Physio Soleil will not be responsible for losses, damages, delays, or interruptions resulting from circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

Nothing in these Terms limits the professional liability of the physiotherapist providing services or the obligations owed to a client under the rules governing the practice of physiotherapy.

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17. Changes to Appointments or Services

We reserve the right to change or cancel an appointment when reasonably necessary, including due to illness, professional availability, severe weather, unsafe travel conditions, emergencies, or other circumstances beyond our reasonable control.

If we need to cancel or reschedule your appointment, we will make reasonable efforts to notify you and, where possible, offer an alternative appointment.

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18. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on this website with a revised “Last updated” date. Your continued use of the website or booking services after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

A change affecting the fees, the cancellation terms or the services is brought to your attention before it takes effect and does not apply to an appointment already booked.

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19. Governing Law

These Terms are governed by the laws applicable in Quebec, Canada.

Any dispute relating to these Terms or to the services provided by Physio Soleil is subject to the jurisdiction of the courts of Québec, in the judicial district of Montréal.

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20. Order of Precedence

Several documents apply to the services you receive: these Terms, the consent and service form you sign, the intake form you complete and our Privacy Policy. If they say different things:

• the consent and service form prevails on your consent to assessment and treatment and on the fees applicable to you;

• the Privacy Policy prevails on the collection, use, communication, retention and destruction of your personal information; and

• these Terms prevail on the use of the website and on the booking of appointments.

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21. Complaints

If you are dissatisfied with a service or with the way a matter has been handled, please contact us using the information below. We will acknowledge your complaint, examine it and inform you of the outcome.

A complaint concerning the professional conduct of a physiotherapist may also be addressed to the Ordre professionnel de la physiothérapie du Québec. A complaint concerning the handling of your personal information is dealt with as described in our Privacy Policy.

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22. Language

A French version of these Terms is available at [INSERT LINK]. By accepting these Terms in English, you confirm that the French version was made available to you and that you expressly wish to be bound by the English version.

Consumers of goods and services have the right to be informed and served in French. Your choice to be bound by the English version does not affect that right.

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23. Contact Us

If you have questions about these Terms, your appointment, cancellations, or our services, please contact us:

Physio Soleil

Richard Xiao

3744, rue Ontario Est, Montréal (Québec) H1W 1S2

Phone: 438-493-2998

Email: physiosoleil@gmail.com

Website: physiosoleil.ca

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By booking an appointment through our website, you acknowledge that you have read and agreed to these Terms and Conditions.